At Hivo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use the Hivo platform.
Purpose of This Privacy Notice
This Privacy Notice explains how Hivo Platform collects, uses, stores, and discloses the personal data of our customers and users through the online platform, mobile applications, and all related communication channels.
At Hivo, we place the highest importance on your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations.
This Notice outlines the types of data we collect, the purposes for collecting it, how it is used, and your rights in relation to your personal data.
Hivo maintains an internal record of all personal data processing activities, which may be provided to competent regulatory authorities upon request.
Personal Data We Collect
We collect only the personal data necessary to fulfill the purposes described in this Notice, including but not limited to:
First: From Customers (Guests)
Full name, mobile number, email address, national ID or residency number, nationality, date of birth.
Booking and transaction details, including booking dates, cancellations, and refunds.
Payment and banking information.
Location data while using the application.
Device information, usage logs, and cookies.
Interactions with customer service via calls, emails, or chats.
Information submitted through feedback forms and surveys.
Interactions through Hivo’s official social media accounts.
Second: From Hosts
The personal data mentioned above.
Property details (address, description, photos, licenses).
Bank account and financial transaction details.
Host support data and platform interactions.
Third: From Users and Social Media
Browsing, device, and location data.
Interactions via social media platforms (comments, messages, likes).
Fourth: From Job Applicants and Vendors
Contact details (name, phone number, email address).
CVs and academic/professional qualifications.
Bank account information for payment or contractual purposes.
Contracts and legal correspondence related to employment or cooperation.
How We Collect Data
Your personal data may be collected through:
Registering, creating, or updating an account via the Hivo website or application.
Booking, payment, and stay management activities on the platform.
Communication with customer service or host support.
Forms, surveys, and contact requests.
Cookies and analytics tools.
Payment service providers or official authorities for identity verification or regulatory compliance.
Marketing partners and social media platforms, in accordance with your privacy settings.
Use of Personal Data
Personal data is used for the following purposes:
Account management and identity verification.
Managing bookings, payments, and property verification.
Providing support and responding to inquiries or complaints.
Compliance with legal and regulatory requirements.
Protecting the platform against fraud or misuse.
Improving user experience, service development, and performance analysis.
Conducting marketing campaigns after obtaining the required legal consent.
Cookies
Hivo uses cookies to enhance performance, analyze user behavior, and personalize user experience.
You may control cookie settings through your browser or device settings. Disabling certain cookies may affect the functionality of some platform features.
Legal Basis for Processing Personal Data
Personal data is processed based on one of the following legal grounds:
Consent.
Contractual necessity.
Legal obligation.
Legitimate interests.
Vital interests in emergency situations.
Data Sharing
Personal data may be shared with:
Hosts to facilitate bookings and communication.
Technical, financial, and operational service providers.
Governmental and regulatory authorities.
Financial institutions for payment processing.
Marketing partners upon explicit consent.
Entities resulting from mergers or acquisitions, in accordance with legal requirements.
All third parties are bound by data protection and confidentiality obligations in compliance with Saudi regulations.
Data Storage and Retention
Personal data is securely stored on trusted servers inside or outside the Kingdom of Saudi Arabia. Data is retained only for as long as necessary to fulfill legal and operational purposes, after which it is securely deleted or anonymized.
Cross-Border Data Transfers
Your personal data may be transferred or processed outside the Kingdom when necessary, in full compliance with the PDPL and its implementing regulations.
Your Rights
In accordance with applicable law, you have the right to:
Be informed.
Access your personal data.
Request correction or update.
Request deletion or restriction of processing.
Withdraw consent.
File a complaint with SDAIA.
Seek compensation for damages.
Exercising Your Rights
You may contact the Data Protection Officer at:
Email:
Phone: (+966)
Name:
We will respond within a period not exceeding 30 business days from the date of receiving the request.
Inquiries and Complaints
For any inquiries or complaints, you may contact Hivo directly.
If you are not satisfied with our response, you have the right to file a complaint with the Saudi Data & AI Authority (SDAIA) through:
sdaia.gov.sa
dgp.sdaia.gov.sa